Customer Relationship Management

Know Your Customer

Customer satisfaction, loyalty and advocacy are core objectives of a thriving organization. Reduced cost of sales and increased profitability are fundamental pillars of a company-wide business strategy to achieve sustained growth in a highly competitive, global economy. Customer Relationship Management (CRM) Proapps_KYCapplications are enabling companies to execute these strategies and attain their goals. These enterprise systems become the central hub aggregating data across the company to produce a holistic, 360º view of each customer.

 

CRM Planning, Implementation, Delivery, Training and Support

In reality, CRM is a business goal and philosophy that must permeate how people and processes work with these tools to facilitate effective, proactive and time-sensitive relationship management of your customer or potential customer. ProApps has what it takes to guide and support you in the planning, implementation, deployment and support of your CRM solution. And, with a strong background in enterprise applications such as Oracle E-Business Suite, Business Intelligence and Hyperion, ProApps is highly qualified to fully integrate your CRM system with other applications across your company.

  Our offerings and capabilities centre on the following applications and related processes and technologies required to drive efficiency and information quality:

·         Oracle CRM On-Demand

·         Salesforce

·         Oracle Siebel CRM

·         Master Data Management (Customer Data Management)

·         CRM Integration with Third-Party Systems