Application Services

Software Maintenance Support Services

 

With Software Maintenance Support Services, manage your unique customizations effectively on various applications/technology products, services include ,

 

 ·Proactive: Impact Analysis and fix for one-off patch or for upgrades

·Adoptive: Developing software enhancements

·Application Performance Tuning

·Upgrade Assessments, Upgrades

·Enhancements

 

 

 

 

 

 

Functional Helpdesk Services

 With Oracle’s Functional Help Desk services, our functional experts can enable easy adoption of the implementation by users, improving productivity of the users and also help in identifying pain points and recommend resolution. Key services include,

 ·     Perform Functional Setup/Configurations

 ·     Functionality/Configuration /Business flow related queries

 ·     Assistance on issues associated with data consistency, including executingany diagnostic scripts.

 ·     Analysis of the potential impact of new features on the current businessflows and processes.

 ·     Functional enhancements and workarounds (addition of functionality ormodifications to existing functionality)

 ·     Assistance during period end processing.

 ·     Functional testing for incorporating new functionality, new enhancements,patches and upgrades.

 ·     Reconciliation(for example book of accounts)

 ·     Administrations – setting up and managing user privileges (responsibilities,profiles etc)

 ·     User Trainings

 ·     Implementation Review and Recommendations

 ·     Archive and Purge

 

Tech Support Services

 Tech Support Services enables to you easily manage the complex technologies,cost effectively. Various technologies we offer the services are,

·     Oracle E-Business Suite Technology Stack

·     PeopleSoft

·     Siebel Technology Stack

·     OBIEE

·     Hyperion

·     Portal

·     Beehive

·     UCM

·     And so on