Managed Services

Do you need to balance providing quality support and maintenance with delivering core IT initiatives that drive business efficiencies and growth?

We focus on your IT infrastructure and application platform so that you can focus on your core business.

 

Proapps HelpProApps offers end-to-end support services by leveraging a vast experience in Application and Infrastructure Management. We ensure that your applications and infrastructure are running at optimal performance levels and your enterprise has a reliable IT eco-system through proactive 24X7 monitoring and performance tuning. Our service offerings include a remote help desk that is adept at handling incident management activities such as incident recording, tracking and escalation management, user administration and service reporting.

 

 

 

 

Key solutions:

 ·         Data centre operations management

 ·         Database administration

 ·         Business applications management

 Solutions that address specific business needs, allowing you to scale as your business grows, and quickly adapt to technologies as they evolve. Leveraging our application and infrastructure managed services allows you to focus on your core competencies while we ensure the quality of your IT systems and operations.
 
 

 Other benefits :

 ·         Measurable, performance-based service level benchmarks

 ·         Assigned staffing to leverage site-specific knowledge

 ·         Blended cost structure based on a global delivery model

 ·         Increased availability of your business systems

 ·         Predictable performance to manage your service level targets

 ·         Faster resolution to Issues

 ·         Experienced resources to support your business systems

 ·         Secure operations with independent SSAE 16 Type II report to meet your internal controls

 

ProApps brings you this distinct offering that makes operations efficient by streamlining your application and infrastructure management processes. Our extensive domain experience enhances our ability to successfully cater to your business needs and helps us understand the interlacing components of application and infrastructure services thus adding value to your business.

 

 

Oracle Expertise

·         Many years of experience in providing production support.

·         Long term service delivery for many accounts.

·         High client satisfaction rating

·         Sole accountability through-out various lifecycle stages, ensuring knowledge retention, thereby eliminating any risks dues to complex hand-offs.

·         L1, L2, L3 Support.

·         Flexible and optimal and global delivery model.

·         Local Time Zone Support and flexible Service Window – for example 8X5, 24X7.

·         Flexible Pricing – Ticket based Pricing, Bucketed Days etc.

·         Supplemental Services - for example supplemental DBA services during holidays.

·         Guaranteed Reduction in support costs year on year.

·         One stop shop for various expertise – whether it is applications like eBiz, PeopleSoft or technology like OBIEE, Hyperion etc.

·         Oracle expertise.

·         Rich knowledgebase

·         Robust support portal

 

Best Practices – Highlights

·         Automation

·         Quality Governance – Periodic reporting, reviews, QA and easy escalation paths

·         Quality service by leveraging best practices such as ITIL to support the entire life cycle

·         Focus on proactive support and optimization